Refund Policy

Last updated: November 10, 2026

Overview

We want you to be happy with what we build. This page explains when you can get your setup fee back, how to ask for a refund, and how cancelling a monthly subscription works. It applies to all of our services: the AI chatbot widget, workflow automation, and spreadsheet dashboards.

The rules depend on whether we can take the service back. A service we host for you, like the AI chatbot widget, comes with our 7-day satisfaction guarantee: you can get your setup fee back for any reason. Work we deliver to you directly and that you keep, like a spreadsheet dashboard or an automation workflow, can't be taken back once it's in your hands. For that work, we refund your setup fee if it wasn't delivered as we promised, or if it has issues.

The 7-day guarantee

What it covers

For the AI chatbot widget and for delivered work, the guarantee covers the one-time setup or build fee you paid. If you ask for a refund within the guarantee period, we refund that fee in full.

The first month of chatbot hosting is always free, so the setup fee is the only amount this guarantee needs to refund. Monthly fees are covered separately, in "Monthly subscriptions and cancelling" below.

How long you have

For the AI chatbot widget and delivered work, you have 7 days from delivery. Delivery is the day we tell you your service is live and ready to use. We'll state that date clearly when we deliver, so there's never any doubt about when the 7 days start and end.

When you can get a refund

Services we host for you (such as the AI chatbot widget). Any reason. You don't need to justify the request or show that anything is wrong with the work.

Work delivered to you directly (such as a spreadsheet dashboard or an automation workflow). You keep this work and we can't take it back, so we refund your setup fee if it wasn't delivered as promised, or if it has issues. We go by what we agreed with you at the start.

How to request a refund

Email hello@brivenstudio.com within the 7 days, with your business name and the service you're asking about. For delivered work, please also tell us what wasn't delivered as promised, or what the issue is.

We'll issue your refund within two working days of your request, back to the original payment method. Your bank or payment provider may take a few extra days to show it in your account.

We may also contact you to ask whether there's anything we could do to improve your experience with the service. Replying is optional and doesn't affect your refund.

What happens after a refund

Once a refund is issued, the service ends. A chatbot we host for you is switched off, so please remove its code snippet from your website. For anything delivered to you directly, such as a spreadsheet dashboard or an automation workflow, we ask that you stop using it and delete your copies.

Monthly subscriptions and cancelling

The AI chatbot widget is hosted by us and billed monthly. The first month of hosting is free.

• You can cancel at any time by emailing hello@brivenstudio.com.
• When you cancel, your service keeps running until the end of the month you've already paid for. After that, it ends and we stop providing it.
• Once hosting ends, a chatbot that's still on your website will stop working and will return an error to visitors who try to use it. To avoid that, remove the code snippet from your site before your paid period ends.
• Monthly fees that have been paid are not refundable, including if you cancel right after a payment. The service simply runs for the full month you paid for.

What isn't refundable

• A setup or build fee, once the 7 days from delivery have passed.
• Delivered work (such as a dashboard or an automation workflow) that was delivered as promised and works as described, if you've simply changed your mind.
• Monthly subscription fees that have already been paid.

Your legal rights

Nothing in this policy limits any rights you have under applicable law that can't be limited or waived.

Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the "Last updated" date at the top of this page.

Contact us

Questions about this policy? Email hello@brivenstudio.com.