What "handled" actually looks like

{
  "name": "Local Plumbing Service: Lead Capture, CRM & Routing",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "new-lead-form",
        "responseMode": "onReceived",
        "options": {}
      },
      "id": "1a2b3c4d-0001-4a1a-9b1a-000000000001",
      "name": "New Website Form Submission",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [-40, 260],
      "notes": "Fires the instant a visitor submits the quote-request form on example.com. Webhook URL is registered with the site's form tool."
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "1Xk9pQ_STERLING_LEAD_LOG_SHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "Leads",
          "mode": "name"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "Date": "={{ $now.toFormat('yyyy-MM-dd HH:mm') }}",
            "Name": "={{ $json.body.name }}",
            "Phone": "={{ $json.body.phone }}",
            "Service Needed": "={{ $json.body.service_type }}",
            "Job Value Estimate": "={{ $json.body.estimated_value }}",
            "Source": "={{ $json.body.utm_source || 'Direct' }}",
            "Status": "New"
          }
        }
      },
      "id": "1a2b3c4d-0002-4a1a-9b1a-000000000002",
      "name": "Add Row to Lead Tracker (Sheets)",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.4,
      "position": [200, 260],
      "notes": "System of record for every inbound lead, regardless of value."
    },
    {
      "parameters": {
        "conditions": {
          "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" },
          "conditions": [
            {
              "id": "cond-1",
              "leftValue": "={{ Number($json.body.estimated_value) }}",
              "rightValue": 1000,
              "operator": { "type": "number", "operation": "gte" }
            }
          ],
          "combinator": "and"
        }
      },
      "id": "1a2b3c4d-0003-4a1a-9b1a-000000000003",
      "name": "IF Job Value >= $1,000",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [440, 260],
      "notes": "High-value jobs (re-pipes, water heater replacements, emergency calls) get routed to the owner directly instead of the standard queue."
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": { "__rl": true, "value": "#high-value-leads", "mode": "name" },
        "text": "=🔥 High-value lead: *{{ $json.body.name }}*: {{ $json.body.service_type }}, est. ${{ $json.body.estimated_value }}. Phone: {{ $json.body.phone }}. Call within 15 min for best close rate.",
        "otherOptions": {}
      },
      "id": "1a2b3c4d-0004-4a1a-9b1a-000000000004",
      "name": "Slack Alert: Owner (Urgent)",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [700, 140],
      "notes": "Posts to a dedicated Slack channel the owner has muted-except-urgent, so this doesn't get lost in general chatter."
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": { "__rl": true, "value": "#new-leads", "mode": "name" },
        "text": "=New lead: {{ $json.body.name }}: {{ $json.body.service_type }}. Added to the tracker, standard follow-up queue.",
        "otherOptions": {}
      },
      "id": "1a2b3c4d-0005-4a1a-9b1a-000000000005",
      "name": "Slack Alert: Standard Queue",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [700, 380],
      "notes": "Routine leads still get a lightweight notification, just to the general channel rather than paging the owner."
    },
    {
      "parameters": {
        "resource": "message",
        "operation": "send",
        "toList": [{ "phone": "={{ $json.body.phone }}" }],
        "message": "Hi {{ $json.body.name }}, thanks for reaching out to Local Plumbing Service! We received your request and will call you back shortly."
      },
      "id": "1a2b3c4d-0006-4a1a-9b1a-000000000006",
      "name": "Auto-Reply SMS to Customer",
      "type": "n8n-nodes-base.twilio",
      "typeVersion": 1,
      "position": [940, 260],
      "notes": "Immediate acknowledgment so the customer isn't left wondering whether the form actually submitted."
    },
    {
      "parameters": {
        "conditions": {
          "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" },
          "conditions": [
            {
              "id": "err-1",
              "leftValue": "={{ $json.body.phone }}",
              "rightValue": "",
              "operator": { "type": "string", "operation": "empty" }
            }
          ],
          "combinator": "or"
        }
      },
      "id": "1a2b3c4d-0007-4a1a-9b1a-000000000007",
      "name": "Missing Required Field?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [200, 460],
      "notes": "Error-handling branch: catches malformed submissions (e.g. phone field blank) before they silently fail downstream."
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": { "__rl": true, "value": "#automation-alerts", "mode": "name" },
        "text": "=⚠️ Lead form submitted with a missing phone number. Raw payload: {{ JSON.stringify($json.body) }}. Please follow up manually.",
        "otherOptions": {}
      },
      "id": "1a2b3c4d-0008-4a1a-9b1a-000000000008",
      "name": "Notify: Malformed Submission",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [440, 460],
      "notes": "Fallback path so a bad submission is surfaced to a human instead of vanishing."
    }
  ],
  "connections": {
    "New Website Form Submission": {
      "main": [
        [
          { "node": "Add Row to Lead Tracker (Sheets)", "type": "main", "index": 0 },
          { "node": "Missing Required Field?", "type": "main", "index": 0 }
        ]
      ]
    },
    "Add Row to Lead Tracker (Sheets)": {
      "main": [[{ "node": "IF Job Value >= $1,000", "type": "main", "index": 0 }]]
    },
    "IF Job Value >= $1,000": {
      "main": [
        [{ "node": "Slack Alert: Owner (Urgent)", "type": "main", "index": 0 }],
        [{ "node": "Slack Alert: Standard Queue", "type": "main", "index": 0 }]
      ]
    },
    "Slack Alert: Owner (Urgent)": {
      "main": [[{ "node": "Auto-Reply SMS to Customer", "type": "main", "index": 0 }]]
    },
    "Slack Alert: Standard Queue": {
      "main": [[{ "node": "Auto-Reply SMS to Customer", "type": "main", "index": 0 }]]
    },
    "Missing Required Field?": {
      "main": [
        [{ "node": "Notify: Malformed Submission", "type": "main", "index": 0 }],
        []
      ]
    }
  },
  "active": true,
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner"
  },
  "meta": {
    "templateCredsSetupCompleted": true,
    "portfolioSample": true,
    "instructions": "Sample workflow for portfolio purposes. Replace the Google Sheet ID, Slack channel IDs, and Twilio credentials with the client's own before deploying live."
  }
}

{
  "name": "Retail Company: AI Support Ticket Triage",
  "nodes": [
    {
      "parameters": {
        "pollTimes": { "item": [{ "mode": "everyMinute" }] },
        "mailbox": "support@example.com",
        "postProcessAction": "read",
        "options": {}
      },
      "id": "2b3c4d5e-0001-4b2b-9c2b-000000000001",
      "name": "New Support Email",
      "type": "n8n-nodes-base.emailReadImap",
      "typeVersion": 2,
      "position": [-40, 260],
      "notes": "Polls the shared support inbox every minute. Most email providers don't offer a true webhook trigger, so polling is the realistic option here."
    },
    {
      "parameters": {
        "modelId": { "__rl": true, "value": "claude-sonnet-4-6", "mode": "list" },
        "messages": {
          "values": [
            {
              "role": "system",
              "content": "You are a support-ticket classifier for an outdoor apparel retailer. Read the email and return strict JSON only: {\"category\": one of [\"Order Status\",\"Return/Exchange\",\"Product Question\",\"Complaint\",\"Other\"], \"urgency\": one of [\"Low\",\"Normal\",\"High\"], \"draft_reply\": a short, warm first-pass reply under 80 words}. Do not invent order details you were not given."
            },
            {
              "role": "user",
              "content": "=Subject: {{ $json.subject }}\n\nFrom: {{ $json.from }}\n\nBody:\n{{ $json.textPlain }}"
            }
          ]
        },
        "options": { "temperature": 0.2 }
      },
      "id": "2b3c4d5e-0002-4b2b-9c2b-000000000002",
      "name": "Classify & Draft Reply (Claude)",
      "type": "n8n-nodes-base.anthropic",
      "typeVersion": 1,
      "position": [200, 260],
      "notes": "The AI-enhanced step: classifies topic + urgency and drafts a first-pass reply for a human to review, rather than auto-sending anything."
    },
    {
      "parameters": {
        "jsCode": "const raw = $input.first().json.content || $input.first().json.text;\nlet parsed;\ntry {\n  parsed = JSON.parse(raw);\n} catch (e) {\n  parsed = { category: 'Other', urgency: 'Normal', draft_reply: '' };\n}\nreturn [{ json: { ...$input.first().json, ...parsed } }];"
      },
      "id": "2b3c4d5e-0003-4b2b-9c2b-000000000003",
      "name": "Parse Classification JSON",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [440, 260],
      "notes": "Safely parses the model's JSON output; falls back to a safe default instead of breaking the workflow if the model ever returns malformed JSON."
    },
    {
      "parameters": {
        "conditions": {
          "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" },
          "conditions": [
            {
              "id": "urgent-1",
              "leftValue": "={{ $json.urgency }}",
              "rightValue": "High",
              "operator": { "type": "string", "operation": "equals" }
            },
            {
              "id": "complaint-1",
              "leftValue": "={{ $json.category }}",
              "rightValue": "Complaint",
              "operator": { "type": "string", "operation": "equals" }
            }
          ],
          "combinator": "or"
        }
      },
      "id": "2b3c4d5e-0004-4b2b-9c2b-000000000004",
      "name": "IF High Urgency or Complaint",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [680, 260],
      "notes": "Complaints and high-urgency tickets never get auto-routed to the standard queue: they always page a human directly."
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": { "__rl": true, "value": "#support-urgent", "mode": "name" },
        "text": "=🚨 {{ $json.category }} ({{ $json.urgency }}) from {{ $json.from }}\nSubject: {{ $json.subject }}\n\nDraft reply for review:\n{{ $json.draft_reply }}",
        "otherOptions": {}
      },
      "id": "2b3c4d5e-0005-4b2b-9c2b-000000000005",
      "name": "Slack: Urgent Review Queue",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [940, 140],
      "notes": "A human reviews and edits the AI draft before anything is sent: this workflow never auto-sends a reply to a customer."
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": { "__rl": true, "value": "1Yk8pR_COASTAL_TICKET_LOG_SHEET_ID", "mode": "id" },
        "sheetName": { "__rl": true, "value": "Ticket Log", "mode": "name" },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "Date": "={{ $now.toFormat('yyyy-MM-dd HH:mm') }}",
            "From": "={{ $json.from }}",
            "Subject": "={{ $json.subject }}",
            "Category": "={{ $json.category }}",
            "Urgency": "={{ $json.urgency }}",
            "Draft Reply": "={{ $json.draft_reply }}",
            "Status": "Pending Review"
          }
        }
      },
      "id": "2b3c4d5e-0006-4b2b-9c2b-000000000006",
      "name": "Log to Standard Queue (Sheets)",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.4,
      "position": [940, 380],
      "notes": "Normal-priority tickets skip the Slack page and go straight into a reviewable queue the support rep checks a few times a day."
    },
    {
      "parameters": {
        "conditions": {
          "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose" },
          "conditions": [
            {
              "id": "empty-body",
              "leftValue": "={{ $json.textPlain }}",
              "rightValue": "",
              "operator": { "type": "string", "operation": "empty" }
            }
          ],
          "combinator": "or"
        }
      },
      "id": "2b3c4d5e-0007-4b2b-9c2b-000000000007",
      "name": "Empty/Unparseable Email?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [-40, 460],
      "notes": "Error-handling branch for emails with no readable body (e.g. image-only or malformed encoding)."
    },
    {
      "parameters": {
        "select": "channel",
        "channelId": { "__rl": true, "value": "#automation-alerts", "mode": "name" },
        "text": "=⚠️ Received a support email that couldn't be auto-classified (empty body). From: {{ $json.from }}, Subject: {{ $json.subject }}. Please check manually.",
        "otherOptions": {}
      },
      "id": "2b3c4d5e-0008-4b2b-9c2b-000000000008",
      "name": "Notify: Manual Review Needed",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [200, 460],
      "notes": "Fallback so an unparseable email is surfaced to a human rather than silently dropped."
    }
  ],
  "connections": {
    "New Support Email": {
      "main": [
        [
          { "node": "Classify & Draft Reply (Claude)", "type": "main", "index": 0 },
          { "node": "Empty/Unparseable Email?", "type": "main", "index": 0 }
        ]
      ]
    },
    "Classify & Draft Reply (Claude)": {
      "main": [[{ "node": "Parse Classification JSON", "type": "main", "index": 0 }]]
    },
    "Parse Classification JSON": {
      "main": [[{ "node": "IF High Urgency or Complaint", "type": "main", "index": 0 }]]
    },
    "IF High Urgency or Complaint": {
      "main": [
        [{ "node": "Slack: Urgent Review Queue", "type": "main", "index": 0 }],
        [{ "node": "Log to Standard Queue (Sheets)", "type": "main", "index": 0 }]
      ]
    },
    "Empty/Unparseable Email?": {
      "main": [
        [{ "node": "Notify: Manual Review Needed", "type": "main", "index": 0 }],
        []
      ]
    }
  },
  "active": true,
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner"
  },
  "meta": {
    "templateCredsSetupCompleted": true,
    "portfolioSample": true,
    "instructions": "Sample workflow for portfolio purposes. Replace the mailbox, Google Sheet ID, Slack channel IDs, and AI credentials with the client's own before deploying live. This workflow only ever drafts replies for human review: it never auto-sends to a customer."
  }
}